Privacy Policy

Last updated: January 1, 2026

Fairspin (operated at fairspin-canada.com) takes your privacy seriously. This Privacy Policy explains what personal information we collect, how we use it, and what rights you have under Canadian law, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

By using our website and services, you agree to the collection and use of your information as described here. If you don't agree, please stop using our site.

1. Who We Are

Fairspin operates fairspin-canada.com and provides online casino services to eligible Canadian residents. For players in Ontario, our services are offered in compliance with iGaming Ontario regulations. References to "we", "us", or "our" throughout this policy refer to Fairspin and its operating entities.

2. Information We Collect

We collect information in a few different ways. Some of it you give us directly, and some of it we gather automatically when you use our site.

Information you provide directly:

• Full name, date of birth, and contact details (email address, phone number)
• Residential address and proof of identity documents
• Payment information, including banking details and transaction history
• Responses to responsible gambling questionnaires or self-exclusion requests

Information we collect automatically:

• IP address, browser type, and device information
• Pages visited, time spent on site, and clickstream data
• Cookie and tracking data (see our Cookie Policy for full details)
• Geolocation data to verify your eligibility to play

3. Why We Collect Your Information

We don't collect your data just to have it. Every piece of information serves a specific purpose.

• To verify your identity and age (you must be 19+ in most Canadian provinces, or 18+ in Alberta, Manitoba, and Quebec)
• To process deposits, withdrawals, and other financial transactions
• To comply with anti-money laundering (AML) and Know Your Customer (KYC) obligations under Canadian law
• To provide customer support and respond to your questions
• To send you account-related communications and, where you've opted in, promotional offers
• To detect and prevent fraud, cheating, or other prohibited activity
• To meet our obligations under iGaming Ontario's regulatory framework

4. Legal Basis for Processing

Under PIPEDA, we process your personal information based on your consent, contractual necessity, and our legal obligations. When you create an account, you consent to the processing described in this policy. You can withdraw consent at any time, though doing so may affect your ability to use our services.

5. How We Share Your Information

We don't sell your personal information. Full stop. But we do share it in certain circumstances.

• With payment processors and financial institutions to handle your transactions
• With identity verification and fraud prevention service providers
• With iGaming Ontario and other regulatory bodies as required by law
• With law enforcement or government agencies when legally required to do so
• With third-party service providers who help us run our platform, all of whom are bound by confidentiality agreements

Any third party we work with is required to handle your data securely and only for the purposes we specify.

6. Data Retention

We keep your personal information for as long as your account is active and for a period afterward as required by law. Canadian AML regulations typically require us to retain certain records for at least five years. When we no longer need your data, we delete or anonymise it securely.

7. Your Rights Under PIPEDA

You have real rights when it comes to your personal information. These include:

• The right to access the personal information we hold about you
• The right to correct inaccurate or incomplete information
• The right to withdraw consent to certain types of processing
• The right to make a complaint to the Office of the Privacy Commissioner of Canada

To exercise any of these rights, contact our privacy team at [email protected]. We'll respond within 30 days.

8. Data Security

We use industry-standard security measures to protect your information, including SSL encryption, secure servers, and strict internal access controls. No system is completely foolproof, but we take every reasonable step to keep your data safe.

9. Children's Privacy

Our services are strictly for adults. We do not knowingly collect personal information from anyone under the legal gambling age in their province. If we discover we've collected data from a minor, we'll delete it immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll post the new version here with an updated date. If the changes are significant, we'll notify you by email or through a notice on our site.

11. Contact Us

Questions about this policy? Reach out to us at [email protected] or write to our privacy officer at the address listed in our Terms and Conditions.

Fairspin supports responsible gambling. If you or someone you know needs help, contact the Responsible Gambling Council at responsiblegambling.org or call ConnexOntario at 1-866-531-2600. 19+ (18+ in AB, MB, QC).